If you’ve ever placed an order on Amazon and then discovered you made a mistake right away, you know how tough it can be to figure out how to fix the problem. If your item were qualified for Amazon Prime, any issues would be handled by Amazon customer support. Check out our guide on contacting Amazon for more information. If your order isn’t eligible for Amazon Prime shipping, you’ll need to contact the third-party seller directly. It is essential to have information about amazon seller customer service.

How to get in touch with an Amazon seller

Depending on whether you’ve previously placed an order with the vendor or not, the method for contacting them differs slightly.

To get in touch with an Amazon seller after you’ve placed an order:

1. Visit Amazon.com and log in to your account.

2. In the top-right corner of the screen, select “Returns & Orders.”

3. Go to the “Your Orders” tab, look for your order in the list, and click the yellow “Order Problem” button.

4. Select a topic from the list under “What went wrong?” on the next screen.

5. On the next page, click “Contact seller” under “What would you like to do?”

6. Select a reason from the “Select Reason” drop-down menu.

7. Then, in the box that displays, type your message and click “Send.”

To get in touch with a vendor before placing an order, use the following methods:

1. Go to the product information page and click on the seller’s name. This should be next to “Sold by” on the right-side panel, under the “Add to Cart” and “Buy Now” buttons.

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2. In the upper-right corner of the seller’s page, click “Ask a question.”

3. The Seller Messaging Assistant will appear. Select the appropriate options that correspond to your question in the chatbox.

4. After selecting a few multiple-choice options, a message window should emerge, allowing you to compose a specific inquiry and, if desired, attach files.

5. Click “Send Message” after you’ve finished typing your message.

In the Buyer/Seller Message Center on Amazon, you can contact a seller.

You may also access all of your Amazon messages with vendors directly. You must go to the Buyer/Seller Message Center to view or respond to a conversation with a seller.

1. Visit Amazon.com and log in to your account.

2. Hover your mouse over “Accounts & Lists” in the top-right corner, then select “Account” from the drop-down menu beneath “Your Account.”

3. Scroll down to the “Communication and content” box on the Your Account page and pick “Messages from Amazon and sellers.”

4. Select the “Buyer/Seller Messages” tab in the Message Center.

5. Locate and choose the message you want to read or respond to. Select “Reply” from the drop-down menu above the message to reply to a message. It is recommended that you give the seller two days to respond to your message on Amazon. You can seek an “A-to-z Guarantee” refund if the merchant does not respond within two days.

Unless the order is eligible for Amazon Prime, third-party merchants typically handle customer assistance for orders shipped directly from them.

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